INTRODUCTION

The activities of Ideal Grafico Ltd are importing, wholesaling and direct selling of office equipment and consumer electronics.

Ideal Grafico Ltd has a number of large corporate clients drawn from a range of different sectors of economic activity in Cyprus.

The Company offers integrated business solutions and applications, to its client base.

With headquarters in Nicosia, Ideal Grafico Ltd has created a network of promotion and technical assistance of the products and services it provides. The needs of the markets in Larnaca, Limassol, Famagusta and Paphos are met by authorized dealers and resellers strategically located across Cyprus.

COMPANY VALUES

We are committed to continuous innovation, product improvement and flexibility in understanding and meeting our customer needs.

MISSION

Our business is to provide goods and services in information technology and consumer electronics distribution. We aim to do this by providing quality service to all our customers through the provision of excellent products that meet or exceed the customers’ expectations. We provide tailored integrated solutions to complex problems faced by our customers.

CUSTOMER PHILOSOPHY

The aim of Ideal Grafico Ltd is to pursue a market-driven business philosophy and to develop a customer service organization culture, in which it is recognized that the customers’ needs are the central focus.

Ideal Grafico Ltd therefore aims to provide integrated, rather than packaged, solutions to clients, to ensure maximum customer loyalty and satisfaction.

 

Our vision is to achieve a leading position in selected areas of information technology through the expertise of our people in providing our customers with integrated business solutions.

PRODUCT GROUPS

Ideal Grafico Ltd represents and distributes high quality products that are manufactured by partners overseas. Ideal Grafico Ltd is the agent for Toshiba laptops, accessories and TVs. These products are sold through the distribution network and directly to large customers.

Ideal Grafico Ltd is an authorised international Toshiba service centre and provides service support for all the products that it distributes. Developing long-term customer relationships is one of the company’s major goals, and therefore emphasis is placed on the service function in giving continuing support to customers through maintenance agreements, and the provision of a warranty, and post-warranty repair service.