Q: I cannot register my TV / notebook / tablet because the serial number is not recognize
A: Please make sure that there is no mistyping/spelling in the serial number. If it‘s still not working please provide a picture of your serial number sticker to our call center/service partner
Q: I received my repaired notebook back but without recovered data
A: The defect HDD was send in parallel for recovery process. You will get by mail a notification if and when your data can get recovered
Q: I missed the 14 days registartion period after purchase of my product. Can I register anyways?
A: The registration is only open 14 days after purchase. Please contact our call center/ service partner for „sales version“ of the campaign.
Q: I did not get any confrimation e-mail of my registration
A: please make sure that you finalized the registration and that you checked your spam filter for a confirmation e-mail. Please register again if the registration was not successful. After 3 days you should see your registered service also under www.toshiba-tro.de/unitdetails
Q: Where can I register for NMWG?
A: please go to www.nomatterwhatguarantee.com
Q: Can I also register a device that I purchased in a different country
A: No, the device always must get registered in the country of purchase.